OMG Commerce Values
Our Mission: Accelerating our client’s growth through world-class online marketing that drives measurable results.
Our Vision: Accelerating individual, team and client growth through transparency, vulnerability, and accountability.
Culture Values: Fun, Care, & Constant Improvement
Who we’re looking for
You have a great chance of being a good fit if you have worked in finance, banking, data, engineering, analytics, digital marketing (duh) or anywhere else that thrives on data and analysis. Support specialists aren’t required to know anything about Google Ads or Amazon Ads before starting, but it's totally awesome if you do! If you are tech-savvy and excited about working with data, we can teach you everything you need to know.
PPC support specialists are pillars to the success of our client teams. Responsibilities vary widely from day-to-day, but there is a consistent cycle to the various activities that are completed on a daily, weekly, and monthly basis. Assignments will elevate in significance as knowledge and experience increases. At the beginning, support specialists start out by assisting with account audits and monitoring, report manipulation and analysis, and keyword research, working closely with lead specialists and strategists on random (client by client variations) assignments. Over time, as we mutually gain more confidence, support specialists are assigned hands-on activities in the accounts, from campaign build outs to account maintenance and optimizations
At OMG, only the inquisitive survive. The ability to ask yourself questions and do the research to determine the solutions is imperative to the success of yourself, your team, and ultimately our clients. The unique mix of proactive initiative and the ability to execute methodical processes make support specialists very special people. Balancing multiple tasks with various deadlines is an accomplishment that only the best can achieve. Support specialists are the underpinning of many of our core functions as an agency and we’re looking for more wonderful team members who can help us grow!
The ideal candidate
Google Ads & Amazon Ads: Experience is NOT required. You are not expected to run ad campaigns (those are run by our account specialists). However, you will need to know the platform well enough to help with analysis and routine monitoring and maintenance, as well as support with ongoing audits for best practices. Our training program will launch you into the core knowledge, but it will be your initiative in learning that will accelerate your career trajectory. Working through the Google and Amazon certifications, listening to relevant podcasts (we have a great one!) and reading relevant blogs will go a long way in triggering questions that will help you dig into the industry specifics of paid search and eCommerce.
Proactive Initiative: Your job is to learn about the various opportunities available to support clients and client teams, and understand the value you can provide in terms of time-savings and account analysis. And then, get after it! If this means you need more work to fill your time and continue to add value to OMG client teams, it’s up to you to realize this and ask for more opportunities to contribute. We systematize ways to check-in and make sure we are fully utilizing your time and talents, but we don’t want to discover we threw away money and opportunity because of a lack of in-the-moment communication that there is available capacity.
Problem solving: A cardinal sin at our company is asking someone a question you could have answered yourself. We need people who are willing to “use their brains” and don’t mind rolling up their sleeves to figure it out. That doesn’t mean we aren’t here to support you, we are. But you’re expected to hurdle problems, not allow them to get in your way.
Successful Support Specialist personality profile:
Motivated by thoroughness and research. You are likely a methodical, analytical finisher whose focus on accuracy and systems can help those around you accomplish goals. You speak directly and like to have all of the available information before making a decision. You like clear direction in a situation and explore worthwhile, effective solutions. Your determination and focus make you a strong team player.
Important personality traits:
- Task & team oriented
- Stickler for details
- Curious
- Supportive
- Giver
What energizes you:
- Clear vision & direction
- Low risk
- Facts & data
- Efficiency
- Stability
- Variety
Make sure you’re comfortable with:
- Camera on for video calls and responsive Slack discussions.
- Virtual communication.
- All job offers start with a 90-day initial period to make sure that we’re the right fit for each other.
Salary, benefits, & growth opportunities
There is no other position at OMG that offers the vast array of growth opportunities that the support specialist role does. The starting salary for this full-time role is $35,000, with a typical growth rate of 15% in the first year and 40% in the first two years. Our support specialists have taken all kinds of paths, graduating into lead and dedicated specialists, transitioning to account managers, or specializing in niche aspects such as conversion tracking. At OMG, we focus on utilizing an individual's strengths and filling their days with work they love, which is naturally the work they’re the best at. This method gives us the greatest value and gives them the greatest satisfaction at work.
During onboarding, support specialists train with lead specialists and strategists as well as work through a six-week initial training program. Once the initial training is complete, lead specialists assignments are made, providing the opportunity to work closely with expert specialists, supporting eCommerce brands that range across various industries.
As experience and knowledge increases, it is very normal that interests become more specific, allowing a natural transition from general support to specialized expert, or into a role that best suits each individual’s unique personality and skills.In addition to opportunities for growth, we offer a boatload of benefits including unlimited PTO, 100% employer-paid group health insurance, vision & dental insurance, 401(k) matching, and more.
