Account Manager (not actively hiring)

OMG Commerce Values
Our Mission
: Accelerating our client’s growth through world-class online marketing that drives measurable results.
Our Vision:
Accelerating individual, team and client growth through transparency, vulnerability, and accountability.
Culture Values:
Fun, Care, & Constant Improvement

Who we’re looking for:

You have a great chance of being a good fit if you are an autonomous and self-motivated communicator who thrives on organization, process facilitation, and collaboration. We love working with Account Managers who blend intelligence and heart, who are antsy to get things done with the motive of elevating the performance and impact of their team and their clients.

Account Managers are our client’s main point of contact with the agency, and need to understand OMG services enough to interface with the technical team, answer client questions, help troubleshoot problems, and guide the campaign strategy. They don’t build or manage the campaigns, but they translate ad performance to the client, and they also translate and advocate for the clients’ goals to the team who does build and manage the campaigns (the account specialists). 

This position is not dependent on location and can be local to the office (with fully remote, hybrid, or in-office options available) or remote. Check out our company page for a glimpse into our world!

Account Managers are foundational to the success of our clients through the intentionality and care reflected in communication, organization, and facilitation of collaboration. The umbrella of comprehensive client management covers a range of varying day-to-day activities, but the ultimate goal is always to partner with the rest of the client team to accelerate client growth. Activities include guiding client check-in calls, developing trusting, professional relationships with clients by breaking down trust barriers (internal and external) to facilitate team cohesion, organizing resources (internal and external) for max productivity, auditing adherence to strategic plan, goals, and budgets (internally and externally), and facilitating client team and client collaboration for strategic development.

At OMG, only the inquisitive survive. The ability to ask the right questions and do the research to identify client priorities and goals is imperative to the success of yourself, your team, and ultimately our clients. This unique mix of right brain (client relationship building and management) and left brain (campaign strategy and data analysis) skills makes Account Managers very special people. The ability to collaboratively connect with clients and translate that into internal success is an accomplishment that only the best can achieve. Account Managers are the lifeblood of our organization and we’re looking to find more wonderful team members who can help us grow!

The ideal candidate:

Google & Amazon Ads: Experience with paid search advertising is not required. You are not expected to run ad campaigns (those are run by our account specialists). However, you need to know Google Ads, Amazon Advertising, and the rest of our services well enough to help influence strategy as well as be the conduit between our account specialists and clients. We provide comprehensive training to set you up for success!

Client management: The core of your job is relationship building. You need to be a person that cares deeply about helping businesses succeed. That means managing expectations, being clear in your communication, and being willing to coach clients. You also need to be comfortable with challenging conversations and have the ability to diffuse tense situations and the foresight to navigate around potential pitfalls.

Marketing Strategy: Your job is to learn about the client’s business and understand what they sell, who they sell to, etc. And then, facilitate collaboration with the client team and the client to guide them towards strategies that help their ad campaigns become as profitable as possible. If this means they need to change their website, it’s up to you to clearly communicate this. If this means their obsession with getting a low click-through-rate is hurting them because the quality of their website traffic is dropping (and consequently their conversion rates) it’s up to you to educate them on a better metric to base their campaign success off of.

Problem solving: A cardinal sin at our company is asking someone a question you could have answered yourself. We need people who are willing to “use their brains” and don’t mind rolling up their sleeves to figure it out. That doesn’t mean we aren’t here to support you, we are. But you’re expected to hurdle problems, not allow them to get in your way.

Successful Account Manager personality profile:

Motivated by communication and effort. You are likely a skilled, pragmatic enforcer whose focus on achievement and success can help those around you accomplish goals. You speak directly and make decisions quickly. You like to take charge in a situation and explore worthwhile, effective solutions. Your determination and confidence make you a strong leader.

Important personality traits: 

  • Persuasive
  • Assertive
  • Confident
  • Direct
  • Transparent

What energizes you:

  • Taking charge
  • Ambitious goals
  • Challenges
  • Tackling your own professional & personal growth
  • Teamwork & winning

Make sure you’re comfortable with:

  • Camera on for video calls and responsive Slack discussions.
  • Virtual communication. 
  • All job offers start with a 90-day initial period to make sure that we’re the right fit for each other. 

Salary, benefits, & onboarding:

The starting salary for this full-time role is $50,000+ DOE, with a growth rate dependent on the timeline and success of client portfolio growth. Our account manager salaries are regularly evaluated with the goal of maintaining a ratio of approximately 5-7% of maintained client revenue. The general expectation is that after initial training, a client load will grow to an average of 15-20 managed accounts with average annual revenue managed of 600k-1M. We offer a boatload of benefits including unlimited PTO, 100% employer-paid group health insurance, vision & dental insurance, 401(k) matching, guaranteed compensation increases, and more.

During onboarding, Account Managers start out by going through approximately 3-6 months of training (depending on prior knowledge/experience), assisting with account audits and monitoring, report manipulation and analysis, and keyword research, working closely with lead specialists and strategists on various assignments and shadowing new client onboardings and current client meetings. Over the course of the department specific training, Account Managers will support and shadow the current AM team. After the initial training is completed, a new client will be assigned to both a current Account Manager and newly trained Account Manager to tag-team together, giving the opportunity to gain hands-on experience with the backup of a knowledgeable partner. Then, clients will be assigned based on mutual confidence, with assignments elevating in significance as knowledge and experience increase.

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